Workings relationships

No matter how good you are at what you do, no matter how talented, skilled and knowledgeable you are, the most important and the most frustrating factor in determining your success and satisfaction in the workplace is your ability to forge effective relationships with others. Work is where you spend many of your waking hours, and where many of your most important relationships develop. Managing those relationships effectively is a challenge in any workplace. Helping you meet this challenge is the purpose of this summary.

In the first section of the summary, author Bob Wall explains what he calls “the tangled web of relationships in the workplace.” In this section, you will learn the importance of keeping personal and professional relationships separate. You will discover the danger of viewing the workplace as an exten- sion of the rest of your life, as one big happy family. You will also learn the reasons that teamwork often disintegrates, how your behavior may not match your good intentions and how leaders are often the cause of conflict.

In the second section of the summary, you will discover some of the ways to fix what’s wrong. You will discover new ways to communicate with your work team. You will learn how emotions disrupt and silence kills — and what you can do about it. With a few simple tools, you will learn team- work and cooperation, how to gather input on decisions and how to struc- ture conversations. You will also see how problems should be approached, and how your suggestions can become win-win scenarios for everyone.

In the final section of the summary, you will embark on a self-discovery journey as you learn to balance professional and personal relationships in a way that furthers your company’s business while satisfying your desire for growth and personal development.

There are no revolutionary theories or methods in this summary — just some common-sense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company.


Cho dù bạn có giỏi đến đâu, dù tài năng, có kỹ năng và hiểu biết đến đâu, yếu tố quan trọng nhất và khó chịu nhất trong việc xác định thành công và sự hài lòng của bạn tại nơi làm việc là khả năng tạo mối quan hệ hiệu quả với người khác. Công việc là nơi bạn dành nhiều giờ thức dậy và là nơi phát triển nhiều mối quan hệ quan trọng nhất của bạn. Quản lý những mối quan hệ đó một cách hiệu quả là một thách thức ở bất kỳ nơi làm việc nào. Giúp bạn đáp ứng thách thức này là mục đích của bản tóm tắt này.


No importa cuán bueno sea en lo que hace, no importa cuán talentoso, hábil y conocedor sea, el factor más importante y más frustrante para determinar su éxito y satisfacción en el lugar de trabajo es su capacidad para forjar relaciones efectivas con los demás. El trabajo es donde pasas muchas de tus horas de vigilia, y donde se desarrollan muchas de tus relaciones más importantes. Administrar esas relaciones de manera efectiva es un desafío en cualquier lugar de trabajo. El propósito de este resumen es ayudarlo a enfrentar este desafío.


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