No matter how good you are at what you do, no matter how talented, skilled and knowledgeable you are, the most important and the most frus- trating factor in determining your success and satisfaction in the workplace is your ability to forge effective relationships with others. Work is where you spend many of your waking hours, and where many of your most important relationships develop. Managing those relationships effectively is a challenge in any workplace. Helping you meet this challenge is the pur- pose of this summary.
In the first section of the summary, author Bob Wall explains what he calls “the tangled web of relationships in the workplace.” In this section, you will learn the importance of keeping personal and professional relationships separate. You will discover the danger of viewing the workplace as an exten- sion of the rest of your life, as one big happy family. You will also learn the reasons that teamwork often disintegrates, how your behavior may not match your good intentions and how leaders are often the cause of conflict.
In the second section of the summary, you will discover some of the ways to fix what’s wrong. You will discover new ways to communicate with your work team. You will learn how emotions disrupt and silence kills — and what you can do about it. With a few simple tools, you will learn team- work and cooperation, how to gather input on decisions and how to struc- ture conversations. You will also see how problems should be approached, and how your suggestions can become win-win scenarios for everyone.
In the final section of the summary, you will embark on a self-discovery journey as you learn to balance professional and personal relationships in a way that furthers your company’s business while satisfying your desire for growth and personal development.
There are no revolutionary theories or methods in this summary — just some common-sense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company.