The secret of success is not what they taught you in school. What matters most is not academic excellence, not a business school degree, not even technical know-how or years of experience. What distinguishes star performers from the mediocre is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, renowned researcher and author Daniel Goleman identifies them, explains their importance and shows how they can be fostered.
The higher a person’s position, the more emotional intelligence matters — it is crucial for successful leadership. As Goleman documents, it’s the essential ingre- dient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today — and the future.
Comprehensively researched, crisply written and filled with fascinating infor- mation from the front lines of business, Working with Emotional Intelligence offers good news to the employee looking for advancement and a wake-up call to lead- ers, organizations and corporations.