Leading Outside the Lines

In Leading Outside the Lines, two top thought leaders, Jon R. Katzenbach and Zia Khan, offer an all-new examination of the modern workplace and how leaders and managers must embrace it for success. Together they reveal how two distinct factions form the bigger picture for how organizations actually work. The first fac- tion is the more defined and visible “formal organization”: the management struc- ture, process configuration, performance metrics and formal strategy. The second faction is the “informal organization”: the culture, social networks, peer interac- tions and ad hoc communities that spring up naturally and, in an equally vital but different way, can accelerate or hinder an organization’s success. Many leaders quickly master the formal organization. Some leaders instinctively know or even- tually learn how to mobilize the informal. However, the most effective leaders achieve breakthroughs by integrating both the formal and informal as both can contribute to performance in different but complementary ways.

Through compelling case studies from enterprises around the world, Leading Outside the Lines explores how top-level organizations balance the informal and formal elements of organizations to achieve outstanding results.

Leading Outside the Lines takes a timeless organizational approach and creates a powerful paradigm-shifting tool set for applying it, showing when you can get the most done by using the informal elements that operate under the radar, and when it is better to use formal processes. It also illustrates how the two can work togeth- er to get the best of both. In addition, the authors help senior leaders, front-line managers and individual contributors get better performance results.