Management expert Ken Blanchard, co-author of The One Minute Manager, and his colleagues at The Ken Blanchard Companies have spent more than 25 years helping good leaders and organizations become great and stay great. Now, for the first time, they’ve brought together everything they’ve learned about outstanding leadership. In this summary, they show managers and leaders how to go beyond the short term and zero in on the right target and vision. They also describe how companies can empower people and unleash their incredible potential.

A key aspect of Blanchard’s philosophy involves treating customers right. This summary explains his three secrets for learning how to accom- plish this and turn customers into “raving fans.” Other skill sets that are detailed include the three keys to empowerment, the three skills of a situa- tional leader and the three skills of a self leader.

Experts from The Ken Blanchard Companies who contributed to the lessons presented in this summary include founding associates Marjorie Blanchard, Don Carew, Eunice Parisi-Carew, Fred Finch, Laurence Hawkins, Drea Zigarmi and Pat Zigarmi. Also contributing were consulting partners Alan Randolph, Jesse Stoner, Susan Fowler, Fay Kandarian, Judd Hoekstra and Scott Blanchard. Together they present more than 25 years of breakthrough leadership insights.