Right now, there’s someone in your life you need to reach. But you can’t and it’s driving you crazy. You’ve tried everything –– logic, persuasion, forcefulness, pleading, anger –– but you’ve hit a wall every time. You’re mad, scared or frus- trated. And you’re thinking, “What now?” In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals a simple, quick set of techniques he has dis- covered on his own or learned from mentors or colleagues that can be used to get through to anyone, even when productive communication seems impossible.
As Goulston describes it, “People have their own needs, desires and agendas. They have secrets they’re hiding from you. And they’re stressed, busy and often feeling like they’re in over their heads. To cope, they throw up barricades that make it difficult to reach them even when your goals are in sync with their own.”
Goulston discloses that there are simple ways to break down the walls that keep you from getting through to the people you need to buy into your ideas and goals. Just Listen presents effective tools and strategies you can use whenever a job, a sale or a relationship hangs in the balance.