Business is fundamentally an extended conversation — with colleagues, cus- tomers, partners and the unknown future emerging around us. Unfortunately, many conversations fail.
Conversations are the work of a leader and the workhorses of an organization. While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship or a life — any single conversation can.
Practicing and championing fierce conversations company-wide enhances employees’ capacity to serve as effective agents for strategic success, structuring the basis for high levels of alignment, collaboration and partnership at all levels within the organization.
Whether it’s coming up with a big idea, transforming a company into a great place to work, improving customer-renewal rates, enhancing cross-boundary col- laboration or providing leadership development and the healthier financial perfor- mance that goes with it — success occurs one conversation at a time.
We effect change by engaging in robust conversations with ourselves and others.
Each conversation we have with co-workers, customers, significant others and children either enhances those relationships, flattens them or takes them down.
In Fierce Conversations, executive development expert Susan Scott explores principles and practices that will help you engage in conversations that interrogate reality, provoke learning, tackle tough challenges and enrich relationships, no mat- ter how sensitive the topic.