Crucial Conversations

Relationships are the priority of life, and conversations help us care for our relationships with talking and listening.The quality of your life comes out of the quality of your dialogues and conversations. Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler — the founders of VitalSmarts — helps you think about what you really want to say.

With structure and wit, this best-selling book provides readers with a way to improve on the most fundamental element of organizational learning and growth — honest, unencumbered dialogue between individuals.

The authors address the No. 1 reason managers and executives get derailed and offer helpful guidance on how to operate in a fast-paced, results-oriented environ- ment. They provide readers with the tools to handle life’s most difficult and impor- tant conversations.

This summary describes how anyone can master the skills of crucial conversa- tions at home, work and play.The skills it delivers offer new techniques for work- ing together in ways that enable us to succeed.

You’ll learn how to transform crucial conversations from frightening events into interactions that yield success and results.You’ll never have to worry about another conversation again, thanks to the most important set of skills you’ll ever master.